|
WORK EXPERIENCE:
|
Microsoft Corp, Support Engineer, Charlotte, NC (10/2007 - Present)
- Represents Microsoft and communicates with Pro and Premier customers in Portuguese, Spanish or English regarding finding solutions for technically complex problems identified in the Microsoft System Center products.
- involving broad, in-depth SCOM, WSUS, and SCE knowledge and specialty.
- Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
- Develops specialized low level expertise in complex Microsoft technologies.
- Uses trace analysis, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
- Writes complex technical articles for knowledge base.
-
|
Culminis, Inc, Volunteer, Charlotte, NC (05/2007 - 10/2007)
- Implemented a Windows SharePoint Services lab (for a Windows SharePoint Services 2.0 to Windows SharePoint Services 3.0 migration)
- Prepared laboratories examining the WSS migration scenarios that the company is going to follow.
- Assisted the company IT Management on security issues (Security, Active Directory, and Multilanguage portals)
-
|
Woodward Compressor Sales, Inc, Freelance Consultant, Charlotte, NC (03/2007 - Present)
- Assigned as Field Engineer to assist the IT Management in their Microsoft Windows Infrastructure (DST bug, Exchange Server issues, Backup/Restore, etc) improving overall network and security infrastructure.
- Coordinated support tasks with vendors (Symantec, Dell, Microsoft)
- Deployed and configured Symantec Antivirus Corporate Edition for the workstations and servers, also upgraded Veritas BackupExec from version 9 to version 11.
- Migrated their infrastructure from Windows 9x to Windows XP Professional.
-
|
Quantum System Argentina S.R.L., Lead Infrastructure Consultant, Buenos Aires (Argentina), Hoersholm (Denmark) (04/2006 - 11/2006)
- Team Leader for the Infrastructure Team assigned to projects based on Windows Server System, Exchange 2003 Server, and SharePoint Portal Server.
- Deployed testing and pre-production physical and virtual environment product laboratories.
- Deployed Symantec Antivirus and Mail Security for Microsoft Exchange.
- Coordinated the day-to-day tasks for the product's implementation team in Argentina and reported to Management in Argentina and Denmark.
- Prepared a plan for the IT Area, managed meetings with vendors, and administered the IT budget for the area.
- Completed projects on time, within budgets and according to the specifications.
-
|
Teletech Holdings, Inc., Systems Engineer, Buenos Aires (Argentina), San Diego (CA), Denver (CO) (09/2005 - 04/2006)
- Worked at the Global Development Center in Business Intelligence Projects as IT Consultant and Systems Engineer.
- Prepared several projects based on customized SharePoint Portal Server solutions.
- Key person for projects involving migration, design, evaluation, maintenance and documentation with Microsoft and Oracle solutions for Newgen Results Corporation (San Diego, CA) and TeleTech Holdings Inc. (Denver, CO)
-
|
DATCO S.A., Infrastructure Consultant, Buenos Aires (Argentina) (08/2004 - 09/2005)
- Assigned as Field Engineer to assist clients as Microsoft Gold Partner (Microsoft Certified Support Center) and Citrix Partner (Citrix Gold Partner) solving issues involving Microsoft (all platforms and services), and Citrix (Citrix Metaframe 1.8, XP, Access Suite).
- Assigned to migration, design, evaluation and documentation projects based on Microsoft (Exchange Server, SharePoint Portal Server, Content Management Server, Windows 200x) and Citrix solutions (Citrix Access Suite).
-
|
Think-IT S.A., Senior Infrastructure Analyst, Buenos Aires (Argentina) (02/2004 - 08/2004)
- Deployed a Microsoft Exchange Server lab (for an Exchange 5.5 to 2003 Migration) for Techint Corporation (50000+ mailboxes)
- Supported Exchange 2003 Server on 3 sites connected via WAN.
- Fine tuning, deployment and administration of Microsoft Exchange 2003 Server, Antivirus (Scan Mail Suite for Exchange Server) and Anti-Spam software.
- Prepared all the deployment technical documentation.
-
|
millenniuM3 S.A., Field Engineer / Infrastructure Consultant, Buenos Aires (Argentina), Sao Paulo (Brazil) (02/2003 - 02/2004)
- IT Consultant for deployment and Quality Assurance Tasks based on Microsoft Windows 200x networks.
- Installation, Deployment, Configuration and Administration of networks based in Active Directory. Fine Tuning and LAN Administration for 100+ Domain Controllers Network.
- Disaster Recovery Planning, including documentation, planning and implementation.
- Prepared migration documentation from Windows NT 4.0 to Windows 2000.
-
|
State Of California, Student Assistant, Sacramento, CA (06/1999 - 10/1999)
- Technical internship in Sacramento, California, United States of America, through IEP (International Exchange Program) to achieve cultural immersion in the United States.
- Assigned to work at DTSC (Department of Toxic Substances Control), as end-user support for 300+ desktops running on Novell Networks.
- Key person in deployment and ghosting of new workstations, provided online troubleshooting, coaching and training for Microsoft Windows 9x, MS Office suite and workgroup applications for the technical support team and desktop users
-
|
Banco de Galicia (Contract), Technical Support, Buenos Aires, Argentina (07/1998 - 02/2003)
- Supported 500 Workstations on Microsoft and UNIX network at 5 sites connected via WAN, through the administration of a Microsoft Windows NT Server Network, while supporting local, remote and dial-up users on Microsoft Windows 95.
- Gave assistance, planning, testing and deployment of new network sites.
- Installed and configured Notus Lotes Clients and deployed applications.
- New desktop installations, ghosting PCs, deployed antivirus on clients.
- Key person involved in rolling out new projects in the assigned area.
-
|
Telefonica de Argentina (Contract), Technical Support, Buenos Aires, Argentina (08/1994 - 07/1998)
- Assisted in Configuration of Hubs, Cisco Routers, Compaq Servers, IBM RS/6000 Servers; Desktop deployment and Operating System migration
- Coordinated deployment of new WAN sites, ensured LAN connectivity and resources of remote sites, working in a team with local and remote personnel
-
|
