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Jose Rodas


Charlotte, NC United States

SUMMARY:
  • More than 10 years of IT experience encompassing project and network management.
  • Extensive knowledge of network management, Internet and Intranet issues, in-house technical and business support.
  • Fluent in 3 languages (Spanish, English and Portuguese).

WORK EXPERIENCE:
Microsoft Corp, Support Engineer, Charlotte, NC (10/2007 - Present)
  • Represents Microsoft and communicates with Pro and Premier customers in Portuguese, Spanish or English regarding finding solutions for technically complex problems identified in the Microsoft System Center products.
  • involving broad, in-depth SCOM, WSUS, and SCE knowledge and specialty.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
  • Develops specialized low level expertise in complex Microsoft technologies.
  • Uses trace analysis, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
  • Writes complex technical articles for knowledge base.

SKILLS:
  • Fluent in English / Spanish / Portuguese
  • IT Professional certified in Windows NT/2003, complete knowledge of Active Directory, Security (ISA Server), Messaging (Exchange 5.5, 2000, 2003, 2007), Operating Systems (Windows NT 4, Windows 2000, Windows 2003 and Windows 2008), Cluster, Monitoring (MOM 2000 / 2005 / SCOM), deployment and planning infrastructure network services.

CERTIFICATIONS:
  • Microsoft Certified IT Professional Enterprise Administrator
  • Microsoft Certified Technology Specialist
  • Windows Server 2008 Active Directory: Configuration
  • Windows Server 2008 Applications Infrastructure: Configuration
  • Windows Server 2008 Network Infrastructure: Configuration
  • Microsoft® System Center Operations Manager, Configuration
  • Microsoft Windows Vista: Configuration
  • Microsoft Certified Systems Engineer: Messaging Microsoft Windows Server 2003
  • Microsoft Certified Systems Engineer Microsoft Windows Server 2003
  • Microsoft Certified Systems Administrator Microsoft Windows Server 2003
  • Microsoft Certified Systems Administrator: Messaging Microsoft Windows Server 2003
  • Microsoft Certified Professional
  • CCEA
  • A+

AFFILIATIONS:
  • Microsoft Communities (MS Communities in Latin America)
  • G.L.U.E.: Active member of the Grupo Latinoamericano de Usuarios de Exchange. It is group founded by MVPs and Microsoft employees for the Latin American Exchange Server Community. It is sponsored by Microsoft TechNet and internationally working with Culminis, Inc. (http://www.msglue.org)
  • Prepared the Community Portal based on Windows SharePoint Services
  • Prepared activities for the community (presentations, forums, documentation)
  • Speaker at community events in Argentina and Brazil

  • MOSSCA: Member of the Microsoft Office SharePoint Server User Group. http://www.mossca.org
  • Assisted on the deployment of the SharePoint 2007 Portal

  • MCPDX: Member of the IT Pros Brazilian Community. (http://www.mcpdx.eti.br)
  • Assistance in forum

  • MSExchange.org: Assistance to Brazilian Exchange MVP Anderson Patricio to develop content for the portal. (http://www.msexchange.org/Anderson_Patricio/)

  • AndersonPatricio.org: Developing Content for Exchange 2007 in Portuguese (http://www.andersonpatricio.org)

  • Tips4Exchange.org: Developing an Exchange 2007 multilingual portal (http://www.tips4exchange.org) (under construction)

  • GrupoITPro.com.ar: Developing Content for the Argentinean IT Pro Community (http://www.grupoitpro.com.ar)

  • Microsoft Communities (MS Communities in U.S.A.)
  • CITPG: Member of the Carolina IT Professionals Group (www.citpg.org)
  • Charlotte SBS Group: Member of the Charlotte Small Business Server Group (http://www.sbs-charlotte.com)


View Jose Rodas's Complete Resume at Emurse.com
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